For high-value payments, the card company may make a confirmation call for safety.

During the verification process, if it is determined that the order is not a legitimate one, such as unauthorized card use or orders under someone else’s name, the order may be put on hold or canceled.
For bank transfers, please make the payment directly via online banking, internet banking, telephone banking, or at a nearby bank. 
The purchase amount should be deposited within 7 days, and the depositor’s name must match the name entered during the order. Orders that are not paid within this period will be automatically canceled.

- Additional charges may apply for remote areas or rural regions.

The products you ordered will be shipped after confirming your payment. However, depending on the type of product, there may be some delays in delivery.

Cases where exchange or return is possible:

- Within 7 days from the date of receiving the product,
However, if the packaging of electronic products has been opened or damaged, and the value of the product has been compromised, exchange/return is not possible.
If the content of the supplied product or service is different from or not fulfilled as described in the advertisement, you can exchange or return within 3 months from the date of supply or within 30 days from the date you became aware of the fact.

Cases where exchange or return is not possible:
- If the products are lost or damaged due to your responsibility. However, cases where the packaging was opened for the purpose of checking the product’s contents are excluded.
- If the packaging has been opened or damaged, leading to a loss in the value of the product.
(For example: electronic products, food, CDs.
Note that regulations of returns or exchanges due to defective pixels on devices such as laptops with LCD, LCD monitors, digital cameras, etc., may vary according to the manufacturer’s guidelines.)
- If the value of the product has significantly decreased due to your use or partial consumption. However, in the case of cosmetics, it is limited to cases where samples are provided. 
- If the value of the product has significantly decreased to the point where reselling is difficult due to the passage of time.
- If the packaging of products that can be replicated has been damaged.
(For more details, please use the 1:1 email consultation through the Customer Service Center.)

※ If you decide to exchange or return the product due to a change of mind, you will be responsible for the cost of returning the product. (This includes color exchanges, size exchanges, etc.)