A. Even if the website indicates that the item is in the process of being prepared for shipment, the product may have already been shipped.

In the case of shipping, the status on the website does not change to “Shipping” in real-time as soon as it’s dispatched from the logistics center. 

It’s a system where all products are sent and then the status is updated to “Shipping” on the website.

Therefore, even if you request cancellation, if the item has already been shipped, the cancellation might be withdrawn later.

We ask for your understanding in this matter.

For cancellation requests, we kindly ask you to contact our customer service center (+82-70-4820-6118) or leave a message on the 1:1 inquiry board. This way, we can assist you with canceling and provide guidance quickly and accurately.

When a product paid with a credit card is canceled, the credit card authorization is automatically canceled as well.

If you received a card statement for the canceled product, it’s because the card company generated the statement before the cancellation was processed.

If you’ve been billed for the canceled amount on your credit card, the credit card company that received the cancellation will refund you, cancel the authorization, and restore the credit limit accordingly. For details about the refund method and date, please contact the relevant credit card company.

The time required for the cancellation of the card authorization depends on the verification process of the card company and the payment gateway, typically taking around 4-5 days after the order cancellation (excluding Saturdays and holidays).

Dear Customer, First and foremost, we apologize for not delivering the expected results. 

At Derma Maison, we always strive to create products with safe and gentle

 ingredients to ensure they are suitable for all skin types.

However, when skin troubles occur, there can be a wide range of factors involved, 

and it’s possible that the ingredients in the product may not be compatible with your skin.