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FAQ

  • Order & PaymentI want to check my ordered items and payment status.

    After logging in, you can use the [ORDER] section in the top menu.


    - For members, click on “Delivery Inquiry” after logging in to view your order details and status.


    - For non-members, go to [Order & Delivery Inquiry] in the top menu, log in with your name and resident registration number to view your order details and status.

     

    * If payment is not confirmed within 7 days after ordering, the order will be automatically canceled.

     


  • Order & PaymentAfter canceling a card payment, I haven’t seen the confirmation from the credit card company yet.

    A Card transaction cancellations are processed immediately, but depending on the credit card company’s circumstances, it may take about 3 to 7 days for the cancellation to be reflected. 


    Additionally, if the cancellation is processed after the billing process of the credit card company is completed, the refund may be processed in the next month’s credit card bill payment.


    Please understand that the duration of the billing process varies according to the card billing date, and you can inquire about this directly with the relevant credit card company.